Shipping policy

Shipping & Delivery Policy — Sand & Stone

Last updated: August 2026

This policy applies to all orders placed with Sand & Stone FZC-LLC, whether through our website (sandandstoneuae.com) or directly with our team. It should be read together with our Terms of Service.

1. Made to Order — Production Lead Times

All Sand & Stone pieces are handcrafted to order. Delivery timelines therefore consist of two stages: production and delivery. Approximate production lead times from order confirmation are:

  • Marble & stone pieces: 7–10 working days
  • Joinery: 7–21 working days
  • Soft furnishings: 10–14 working days

Lead times are estimates and may vary with design complexity, material availability, and order volume. Bespoke orders are quoted individually. Processing times may increase during the month of Ramadan due to reduced working hours in accordance with UAE Labour Law. In the unlikely event, we will keep you informed of any significant change to your expected completion date.

2. Delivery Areas & Charges

Dubai, Ajman & Sharjah. We offer free door-to-door delivery for accessory orders over AED 500, typically within 7–10 business days. Accessory orders under AED 500 incur a delivery charge of AED 25.

Other Emirates. Deliveries to all other Emirates are available and subject to an additional charge, which will be confirmed before dispatch.

Furniture & large items. Delivery for furniture and bespoke pieces is arranged individually and confirmed at the time of order.

International shipping. We do not currently offer standard international shipping through the website. For international enquiries, please contact us at info@sandandstone.store and we will advise on options and costs.

We do not deliver on Fridays or UAE government holidays (Unless pre-agreed under special conditions)

3. Delivery Scheduling

Once your order is ready, our team will contact you to arrange a suitable delivery date and time window. Please ensure someone is available to receive and inspect the order at the agreed time.

4. White Glove Service

Sand & Stone offers a White Glove Service, which includes placement and installation of your furniture in your preferred room. This service is available only at the time of delivery and cannot be scheduled for a separate date.

Our installation team is responsible for placing only the purchased products in the specified location. They are not responsible for moving or removing existing furniture or personal items.

Requests for our team to return post-scheduled delivery may be subject to a minimum labour fee of Aed 800 +vat.

5. Site Readiness, Access & Permits

To ensure a smooth delivery, it is the Buyer's responsibility to:

  • Measure before you order. Take clearance measurements of elevators, doorways, corridors, and stairways prior to purchase to confirm the product can reach the intended space.
  • Prepare the space. Ensure all walkways and the placement area are clear and ready on delivery day.
  • Arrange permits in advance. Service lift bookings, gate entry passes, and move-in permits (commonly required by building management and communities) must be arranged before the delivery date.

Where a building elevator (apartments) or staircase (villas) cannot accommodate the product, the Buyer is responsible for arranging manual transportation (such as external lifting) at their own cost and risk.

6. Failed & Rescheduled Deliveries

If a delivery must be rearranged due to an issue on the Buyer's side — including no one being available to receive the order, lack of access, missing permits, or the site not being ready — a minimum redelivery fee of AED 500 will apply.

7. Inspection on Delivery & Transit Damage

Please inspect your order carefully upon delivery. Any transit damage, missing items, or visible faults must be reported within 48 hours of delivery, with supporting photographs, to info@sandandstone.store. Reports made after this window may not be accepted for transit-related claims, as we cannot verify when the damage occurred.

Natural variations in stone and wood — colour, veining, texture, and grain — are inherent characteristics of our materials and are not defects. Please see our Terms of Service for the full Natural Materials Disclaimer.

8. Risk & Ownership

Risk in the products passes to the Buyer upon delivery.

Ownership passes upon receipt of full payment.

9. Contact

For any questions about shipping, delivery scheduling, or the status of your order:

Sand & Stone FZC-LLC Email: info@sandandstone.store Phone: +971 55 893 1585